Returns of Goods, Refunds, Cancellations
Returns of Goods, Refunds, Cancellations (7 Days Returns)
Cancellation rights (distance and off-premises contracts only):
Cancellation rights will continue to apply to off-premises and distance contracts only. The cancellation period will extend from the current 7 calendar days (for off-premises) and 7 working days (for distance sales) to 14 calendar days for both to give consumers more time to change their minds.
Consumers should return items within 14 days of cancellation.
Online and other distance or off-premises traders will be able to withhold refunds until goods are returned (or evidence of return is provided) and they can reduce the amount of money refunded for goods returned which show evidence of use beyond the handling necessary to see whether the goods are as expected.
Traders must refund within 14 days of cancellation of service contract or receipt of goods (or of evidence of the consumer returning them).
Where the consumer cancels a contract, any ancillary contract (such as a warranty or credit agreement) is automatically cancelled.